Avisol Systems Sdn BhdShipping Policy

Guiding Principles

Before we get into the details, let us be clear on our Shipping Philosophy:

  • We want to get things to you as quickly as humanly possible. As such, all orders are process immediately within 24 hours from date of payment, subject to cut-off time.
  • If there is a shipping charge; you are charged what we are charged. We are not in business to profit from shipping.
  • We offer Free Shipping in Klang Valley on all orders over RM300.00.

Turnaround

All orders are shipped within 24 hours Monday – Friday 9am – 4.30pm and are subject to the cut-off time as follows:

Cut-Off Time : 8.30AMOrder Made
Before Cut-off TimeAfter Cut-off Time
Local Delivery (Klang Valley)Same Day Delivery E.g.: Order on Friday ,delivery on FriNext Day Delivery E.g.: Order on Fri, delivery on following Mon
Out Station DeliveryNext Day Delivery E.g.: Order on Friday , delivery on following MonFollowing Day Delivery E.g.: Order on Friday ,delivery on the following Tue

Delivery Agents/Carriers

Our primary shipping carriers is City Link.

Delivery Time

You can expect to receive your items between the hours of 8am to 2pm on Monday to Friday and 8am to 1pm on Saturday.

Our appointed carrier shall make 3 attempts to deliver the said order to the recipient. If there are any mistakes as to the delivery address provided and in the event that the package is returned to us, we would not be held responsible. The buyer will be required to pay for the subsequent delivery charges.

Order Tracking

If a tracking number is provided by the shipping carrier, we will update your order with the tracking information. We will inform you of the tracking numbers via email. If you do not receive your item in 3 working days, please contact us to lodge a complaint at  03-80732700  or email :info@avisol.net

Shipping Rates

We do not profit from shipping. Your shipping cost will be exactly the same as we are charged by whichever shipping company is used to deliver your package. Shipping costs are predetermined based on delivery location and weight of the items you are purchasing. Shipping costs are added to the final price upon check-out.

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

Free Shipping Offers

Orders over RM300.00 qualify for Free Shipping. Free shipping promotions are available on Klang Valley zone only.

International Shipping

If you like to make a purchase and have it shipped internationally, please send us an email at  sales@avisol.net. Be sure to include the followings;

  • a list of the products you like to purchase,
  • your shipping address,
  • phone number, and
  • The email address to which we should send a Paypal invoice (we currently only accept Paypal payments for orders shipped abroad).

A member of our Customer Service team will contact you to make all the arrangements.